Delivery & Returns


Delivery

Whilst Karen maintains a small stock of the most popular jewellery pieces, typically each piece of handmade jewellery is made-to-order and will usually be dispatched within 5-10 working days. However all pieces will be dispatched as soon as possible. If there is a delay for any other reason we will contact you.

You will be able to keep up-to-date on the progress of your order using a link including with your order confirmation. You will receive confirmation by email once your jewellery has been dispatched.

However should you urgently need an item for a certain date or special occasion please Contact Us and we will do our utmost to get the item to you by the required date.


Delivery Costs

Delivery within the UK is £4.95 and will be sent by Royal Mail Special Delivery as standard. This service guarantees delivery by 1pm the day after dispatch and requires a signature on delivery.

Gift wrapping is available upon request. If you would like your piece gift wrapped, please Contact Us for more details.

Deliveries outside of the UK will be sent via a tracked delivery service which is charged at £10 worldwide. Delivery times for international orders will vary. Non-EU parcels require a customs form to be attached. Please be aware that international customers may be required to pay custom duties and we are unable to provide details of what these charges may be.


Packaging

Your jewellery will come beautifully presented in a branded Karen Young Handmade Jewellery box and gift bag made out of recycled card and tied with a matching ribbon. Your parcel will be posted in sturdy, unmarked mailing boxes or padded envelope.

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Gift messages can be handwritten on a gift tag and items sent to the gift recipient’s address at your request.

Each piece of jewellery also comes with detailed care instructions.


Returns, Exchanges and Refunds

We hope you will be thrilled with your beautiful jewellery. Every possible care will be taken to ensure that your jewellery arrives safely, but if there has been damage caused in transit please Contact Us within 14 calendar days of receiving your order.

If you have changed your mind, then again please Contact Us within 14 calendar days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging.

Return postage costs can only be refunded if the item was faulty or the incorrect item was sent.

We will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

We strongly recommend that you return your jewellery using tracked delivery, and want to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and we will be unable to refund items lost in transit where they are not insured in transit.

We regret that we cannot offer refunds on earrings for health and safety reasons.

Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.